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SERVICES > CUSTOMER SUPPORT

Successful with Professional Customer Service​

SERVICES > CUSTOMER SERVICE

Successful with Professional Customer Service ​

Structured and professional customer service is crucial for the success of any e-commerce store.

  • A high volume of service and support requests
  • Frequent inquiries about products, processing and returns
  • The need to monitor multiple channels with rapid response times

In the midst of these challenges, customer experience and interaction is our top priority. 

The service team serves as the voice of your brand and is the only acutal human touchpoint in a digital world. Therefore, it is essential to ensure that customers receive professional and competent customer service via email, phone, LiveChat, and other channels.

Customer loyalty is the key to sustainable profitability for any e-commerce store. Loyal customers are more likely to return and make repeat purchases, leading to increased revenue and growth.

Structured and professional customer service forms the basis for success. 

  • A high volume of service and support requests
  • Frequent questions about products, processing and returns
  • The need to monitor multiple channels with rapid response times

In the midst of these challenges, customer experience and interaction is our top priority. 

The service team is tasked with being the voice of your brand – the only actual human touchpoint in a digital world.

It’s no secret that customer loyalty is the key to success for any e-commerce store. Loyal customers make e-commerce profitability sustainable.

Our promise

At Ecommerce & More, we support you in building up professional and customer-oriented customer support, which helps your customers with advice and questions about the product and their shopping decision.

Customer support is by far the most important marketing tool of your store, and optimizing customer support can help you attract customers to your products in the future. You can stay ahead of your competition by providing excellent customer service that optimizes your customers’ buying experience. When customers are satisfied with their shopping experience, they are more likely to return to your store, make repeat purchases, and become loyal customers.

The first step in providing excellent customer service is to provide it with structure and overview through a collaborative inbox.

In this regard, Shopify’s integration provides a quick overview of relevant customer information and allows your support staff to get an overall view of your customers: recent purchases, previous chats or calls, links to social media accounts, etc. It quickly pays to track and collect all of a customer’s interactions with your brand in one place to provide optimal service.